Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to URBAN CYCLEGY SDN. BHD.
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to URBAN CYCLEGY SDN. BHD., accessible from https://urbancyclegy.store/
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
URBAN CYCLEGY SDN. BHD. currently only offers shipping within Malaysia. We do not ship internationally at this time. If you are located outside Malaysia, we apologize for the inconvenience and encourage you to check back in the future as we expand our shipping capabilities.
Shipping Fees
We are pleased to offer free shipping on all Orders, regardless of the order amount or destination within Malaysia. There are no hidden charges, handling fees, or additional delivery costs imposed on our customers.
Shipping Timeframe
All Orders placed on our website will be processed and shipped within 7 business days from the date of successful order confirmation. Please note:
- Business days exclude weekends and public holidays.
- Delays may occur during peak seasons, promotional periods, or due to unforeseen logistics disruptions, but we strive to minimize such issues.
You will receive a shipping confirmation email once your Order has been dispatched, which may include tracking information depending on the courier service used.
Order Processing
Once an Order has been placed and payment is confirmed, our team will begin preparing your Order for shipment. Please ensure that all shipping details provided are accurate and complete to avoid delivery issues.
Should there be any issues with your Order (e.g., out-of-stock items, address verification issues), we will contact you directly via the contact information provided during checkout.
Delivery Methods
Orders are shipped using our trusted local courier partners. Depending on your location, delivery may be fulfilled by courier services such as J&T Express, PosLaju, GDex, Ninja Van, or others.
Delivery times may vary slightly based on your location within Malaysia, but we strive to ensure that your parcel arrives safely and promptly.
Delivery Attempts and Address Issues
Please ensure the accuracy of your shipping address before placing your Order. We are not responsible for delays or failed deliveries caused by:
- Incorrect or incomplete address details
- No recipient available at the delivery location
- Refusal to accept delivery
In the event of a failed delivery attempt, the courier may attempt redelivery or return the Goods to us. If your Order is returned due to incorrect address or failure to receive the delivery, we will contact you to arrange redelivery, which may incur additional handling costs.
Order Tracking
Once your Order is shipped, you may receive tracking information (if available) to monitor the delivery status. You can track your shipment via the courier’s website or through the link provided in your confirmation email.
Damaged or Lost Items in Transit
We take great care in packing your Goods to ensure they arrive in perfect condition. However, if your Order arrives damaged, or you believe it is lost in transit, please contact us immediately at support@urbancyclegy.store with your Order number and relevant details.
Our team will investigate the issue and work with you to resolve it promptly.
Changes to This Shipping Policy
URBAN CYCLEGY SDN. BHD. reserves the right to modify this Shipping Policy at any time without prior notice. Changes will take effect immediately upon being posted on our website. We encourage You to review this page periodically to stay informed of any updates.
Contact Us
If you have any questions about this Shipping Policy or require assistance with your Order, please contact us:
URBAN CYCLEGY SDN. BHD.
Website: https://urbancyclegy.store/